Returns & warranty
If something we sold you isn't right, tell us. We'd rather fix it than argue about it.
Faulty goods
Under Bahrain's Consumer Protection Law, you're entitled to a product that works as it should. If an appliance is faulty, contact us on +973 88777 or Support@khalaifat.com and we will repair it, replace it, or refund it. Your statutory rights are not affected by anything on this page.
Defective products are covered separately under Bahrain's Consumer Protection Law (No. 35 of 2012) and are eligible for repair, replacement, or refund.
Changed your mind
Unused items may be returned within 15 days of purchase, provided they are in their original condition and packaging. Approved returns are issued as a credit note; cash refunds apply only when a suitable replacement item is not available.
What can't be returned
Made-to-order goods. A kitchen manufactured in Germany to your millimetres cannot be returned because you changed your mind — this is why we show you the 3D design and ask you to approve it in writing before we order.
Warranty
All appliances are covered by a one (1) year manufacturer's warranty, unless a different period is specified for the product. Extended warranty plans are available for purchase at the time of sale.
Kitchen cabinets and installation work are covered by a five (5) year warranty as standard.
Warranty covers manufacturing defects. It does not cover accidental damage, misuse, or work carried out by anyone other than Khalaifat.
How to claim
Call +973 88777 or email Support@khalaifat.com with your invoice number. We'll arrange a visit.